Refund policy

Return & Refund Policy

Last updated: September 4, 2026

At House of Kapasa, we want you to be completely happy with your purchase. If you are not satisfied with your order, we offer a simple and convenient return and refund process, subject to the conditions below.

1. Return Window

You may request a return within 5 days of receiving your order.

You can request a return or cancellation anytime from your account

Returns requested after 5 days from the date of delivery may not be accepted.

2. Reasons for Return

We accept returns for the following reasons:

  • Wrong product received

  • Damaged or defective product

  • Size or fit issues

  • Change of mind

  • Any other reason

All products are eligible for return, including sale and discounted products.

3. Return Conditions

To be eligible for a return, the product must:

  • Be in its original condition

  • Be unused and unworn

  • Be unwashed

  • Have the original tags intact

  • Be returned with the original packaging

  • Not have any damage, stains, marks, alterations, or signs of use

House of Kapasa reserves the right to reject a return if the product does not meet these conditions.

4. Return Shipping

House of Kapasa will cover the return shipping charges.

Customers will not be required to pay the cost of shipping the eligible product back to us.

5. Refunds

Once we receive the returned product, it will be inspected to ensure that it meets our return conditions.

After the return is approved, the refund will be processed within 3–5 business days.

Refunds will be issued only through online payment methods. We do not provide refunds in cash or through Cash on Delivery (COD).

The refunded amount will be sent through an available online payment method, as communicated by our customer-care team.

6. Exchanges

We offer exchanges for eligible products.

  • An exchange is allowed only once per product.

  • The product being exchanged must meet the same return conditions mentioned above.

  • Exchanges are subject to product and size availability.

  • If the requested replacement is unavailable, you may choose an alternative available product or request a refund, subject to our return policy.

7. COD Orders

Cash on Delivery is available as a payment option for placing orders.

However, refunds for COD orders will not be made through COD or in cash. Any approved refund will be processed using an online payment method.

Our customer-care team will contact you regarding the appropriate online refund method.

8. How to Request a Return or Exchange

To request a return or exchange, please contact our customer-care team within 5 days of receiving your order.

Please provide:

  • Your order number

  • Reason for the return/exchange

  • Photographs of the product, if requested

  • Any other information required by our customer-care team

Contact Us

Email: customercare@houseofkapasa.com
WhatsApp / Phone: +91 9886388510

Our team will guide you through the return or exchange process.

9. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible and within the 5-day return window.

We may request photographs or other details to verify the issue and arrange an appropriate resolution.

10. Refund Processing

Once the returned product has been received and inspected, we will notify you whether your return has been approved.

If approved, the refund will be initiated within 3–5 business days.

Please note that the time taken for the refunded amount to appear in your account may vary depending on the payment provider or financial institution.

11. Policy Changes

House of Kapasa reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated date.

12. Contact

If you have any questions regarding our Return, Refund, or Exchange Policy, please contact us:

House of Kapasa
Email: customercare@houseofkapasa.com
WhatsApp / Phone: +91 9886388510