Shipping Policy

Last updated: August 18, 2026

At Rivaah, we carefully pack every order from our own inventory and aim to get your favourite styles to you as quickly and safely as possible.

Shipping Across India

We currently ship orders across India.

Order Processing

Orders are generally processed and dispatched within 1–3 business days after the order is successfully placed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation with tracking details where available.

Delivery Time

After dispatch, orders generally arrive within 3–7 business days, depending on your location and the courier service.

Delivery times may be longer for remote areas, during major sales, festivals, public holidays, adverse weather, or other circumstances outside our control.

The estimated delivery period is not a guaranteed delivery date.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may offer free shipping on eligible orders from time to time. Any applicable free-shipping offer and its minimum order value will be clearly communicated on our website.

Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

COD availability may depend on your delivery address, order value, and courier service. If COD is available for your order, the option will appear during checkout.

Please provide an accurate and reachable phone number when placing a COD order so that we can contact you if order confirmation is required.

Tracking Your Order

Once your order has been dispatched, we will provide tracking information when available.

You can use the tracking details to follow your shipment's progress.

Please allow some time for tracking information to become active after your order has been handed over to the courier.

Delayed or Lost Shipments

While we work with reliable courier partners, delivery delays can occasionally occur due to circumstances beyond our control.

If your order appears to be significantly delayed or the tracking information has not updated for an extended period, please contact us at [YOUR SUPPORT EMAIL] with your order number.

We will work with the courier to investigate the shipment and assist you as quickly as possible.

Incorrect or Incomplete Address

Please carefully check your shipping address, phone number, PIN code, and other delivery information before placing your order.

Rivaah is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping information immediately after placing your order, contact us at [YOUR SUPPORT EMAIL] as soon as possible. We will do our best to assist, but we cannot guarantee that changes can be made once an order has been processed or dispatched.

Delivery Attempts

Our courier partner may make multiple delivery attempts depending on their delivery procedures.

If a shipment is returned to us because the customer was unavailable, refused delivery, provided an incorrect address, or otherwise failed to accept the shipment, additional shipping charges may apply if the order needs to be reshipped.

For COD orders, repeated refused or undelivered shipments may affect eligibility for future COD orders.

Damaged Packages

If your package appears visibly damaged when delivered, please take photographs of the package before opening it and contact us as soon as possible.

If the product inside is damaged or there is an issue with your order, please contact us at [store.rivaah@gmail.com] and provide your order number and relevant photographs so we can assist you.

Contact Us

For shipping-related questions or assistance with an existing order, please contact:

Email: [store.rivaah@gmail.com]

Rivaah
Indian Ethnic Wear | Patiala Sets

We reserve the right to update this Shipping Policy when necessary. Any changes will be posted on this page with the updated date.