Shipping Policy

Last updated: September 4, 2026

At House of Kapasa, we aim to make your shopping experience as simple and convenient as possible. We offer free shipping on all orders.

1. Shipping Charges

Free shipping is available on every House of Kapasa order.

There are no additional shipping charges for standard delivery.

2. Order Processing

Orders are processed after the order has been successfully placed and payment has been confirmed, where applicable.

Please allow 1–2 business days for your order to be processed and dispatched.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Delivery Time

Once your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Delivery times are estimates and may vary due to:

• Delivery location

• Courier delays

• Weather conditions

• Public holidays

• Unforeseen logistical circumstances

• Other factors outside the control of House of Kapasa

4. Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details supplied when placing the order.

You can use the tracking information to monitor the status of your shipment.

5. Cash on Delivery

Cash on Delivery (COD) is available for eligible orders.

COD availability may depend on the delivery location and other factors determined by our courier or delivery partners.

6. Delivery Address

Please ensure that your delivery address, phone number, and other order details are entered correctly at checkout.

House of Kapasa cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.

If you realise that you have entered incorrect information after placing your order, please contact us as soon as possible.

7. Delayed Deliveries

While we make every effort to ensure that orders are delivered within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

If your order has been significantly delayed, please contact our customer-care team and we will assist you in checking the status of your shipment.

8. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, provides an incorrect address or phone number, or otherwise cannot receive the shipment, the courier may make additional delivery attempts or return the package to us.

If the package is returned to House of Kapasa, please contact our customer-care team to discuss the next steps.

9. Lost or Damaged Shipments

If your package appears to have been damaged during delivery, please contact us as soon as possible after receiving it.

If you believe your package has been lost in transit, please contact our customer-care team so that we can coordinate with the relevant courier service and investigate the shipment.

10. Returns and Return Shipping

House of Kapasa provides free return shipping for eligible returns in accordance with our Return & Refund Policy.

For complete details regarding returns, refunds, and exchanges, please refer to our Return & Refund Policy.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us:

House of Kapasa
Email: customercare@houseofkapasa.com
WhatsApp / Phone: +91 9886388510

We are happy to assist you with your order and delivery queries.